www.callminer.com
Year invested: 2022
Sector: Enterprise software (speech analytics)

Company Overview

CallMiner is a leading provider of speech analytics software to enterprise clients. Trusted by leading healthcare, insurance, financial services and consumer organizations, the Company’s solutions serve to capture, transcribe, and analyze speech-based customer interactions across various channels in order to enhance the customer experience and sales effectiveness, gain business intelligence, increase compliance and optimize contact center performance. The Company was founded in 2002 and is headquartered in Waltham, MA.

Investment Thesis

We believe CallMiner offers a comprehensive platform of advanced, enterprise-ready speech analytics functionality. As enterprises are increasingly embracing the importance of customer experience, CallMiner’s solutions enable companies to capture the voice of the customer in real time and at scale. The Company leverages advanced artificial intelligence and machine learning technologies for classification, search and predictive analytics. 

We are excited to partner with CallMiner and believe the Company is well-positioned to continue to expand beyond the contact center and will benefit from secular tailwinds including growing regulatory pressure from data privacy laws and the continued adoption of artificial intelligence.